A little like NDC, ONE Order adoption will be a slow-burning transformation, but it will be well worth the journey, as ONE Order will dramatically simplify the whole industry. Removing existing accountable documents in favor of a more straightforward and more logical Order structure will drive out complexity, reduce costs, and help airlines build the real creative customer opportunities that come with retailing.

It will take between three to five years for the groundwork on ONE Order to be completed, and then we will see more significant changes happening in five to ten years as the industry rallies around IATA’s Future Interline model. However, airlines should start getting ready for ONE Order now. Recognizing the need to change and the benefits of moving away from legacy systems and processes is essential to delivering value. The challenge ahead lies in the transition, and successful transition management will help airlines drive benefits along the way rather than settling for second-best resulting in re-badged versions of legacy artifacts.

A clear, structured path that unlocks value every step of the way is essential to success. The commitment and investment involved in this shift are significant. But the most important thing is to start and adopt an agile approach that adopts and adapts to learnings along the way.

The simplification that ONE Order will bring will be far from simple, but airlines don’t have to tackle all the aspects of this retailing transformation at the same time. Even the most complex tasks can be broken down into smaller, more manageable steps.

If you want to learn more about Accelya’s approach to ONE Order, please visit or click here.

Source: Accelya