AFRAA-Lufthansa Consulting Customer Experience Workshop, 07th October


AFRAA, in partnership with Lufthansa Consulting will hold a virtual workshop on the theme “Bringing Back the Customer: Customer Experience and Trends” on 07 October 2021 from 13:00 – 15:00hrs (East Africa Time). The aim of the Workshop is to:

i. Provide insights into the Lufthansa Consulting trend radar and recent customer experience trend study 2021;
ii. Share expert opinion on the application of international market trends on the African market through interactive discussions on commercial and digital passenger use cases;
iii. Discuss current traveler needs and evaluate improvements on commercial performance.

Event agenda and target audience
The AFRAA-LH Consulting workshop is tailored towards Commercial Directors, Managers and relevant decision makers who can extract valuable insights from LH Consulting experts on Customer Experience and Trends. A detailed agenda can be accessed through this link: Event Agenda

The Secretariat hereby invites representatives of the relevant functional areas of your airline to participate and kindly requests you to nominate any of them to attend the workshop.

How to register
To participate in the virtual workshop, kindly register in advance via the link provided:

After registering, you will receive a confirmation email containing information about joining the webinar. For any enquiries, please contact Ms. Dicie Okaya (

We look forward to your participation in this important forum.