AFRAA-SITA Workshop on enhancing airline profitability, call collection and baggage processes


AFRAA, in partnership with SITA will hold a three-tiered workshop for African airlines on call collection/call center, enhancing airline profitability through effective direct operating cost management and the automation and digitalization of baggage processes. The workshop will take place on 24 October 2023 at 13.00hrs EAT (10.00hrs UTC) in virtual format.

Held under the theme: “enhancing airline profitability, call collection and baggage processes”, the Workshop will deliver a set of tools to allow African airlines address the changing passenger expectations through flexible cloud-based platforms, elevate their cost management processes to bolstered profitability and get insights on breakthroughs in the world of baggage to increase operational efficiency and passenger satisfaction.

Who should attend?

AFRAA Secretariat hereby invites representatives of the following functional areas of your airline to participate and kindly requests you to nominate any of them to attend this important Workshop:

  • Operations
  • Finance (Cost/invoice Control Team)
  • Commercial
  • Ground Handling

How to register

Kindly register your airline’s representatives via the link:

For any enquiries on registration and logistics, please contact Ms. Dicie Okaya (

We look forward to your airline’s participation.