Growing an In-Country Product Support Ecosystem for Chinese Operators
ZHUHAI, September 28, 2021 – Backed by the core values of dependability, innovation and the drive to build a more sustainable world, Pratt & Whitney is investing in its in-country product support ecosystem for its Chinese customers. With support ranging from comprehensive EngineWise® solutions, predictive analytics, on-wing services and skilled MRO facilities, the overarching focus is on enhancing the customer experience.
“Pratt & Whitney has powered Chinese aviation for more than 90 years, and we continue to grow our presence in the region to deliver the full spectrum of service and support closer to our customers,” said Yogesh Farswani, president, Pratt & Whitney China. “We are committed to customizing solutions to meet our customers’ unique and evolving business needs – in a decade and world where the pace of change and demand for innovation are accelerating. With a growing fleet of more than 3,300 engines and APUs operating in China, dependably carrying passengers and cargo while delivering environmental and economic benefits, our focus remains on ensuring our customers’ success.”
Pratt & Whitney is growing its MRO footprint in China, securing in-region maintenance support for its customers. For example, the Pratt & Whitney Shanghai Engine Center continues to expand its capabilities, recently celebrating the overhaul of its 100th IAE V2500 engine. Last year, despite the challenges of the COVID-19 pandemic, Pratt & Whitney welcomed MTU Maintenance Zhuhai and Ameco Beijing to its GTF MRO network. This network showcases Pratt & Whitney’s customer centric philosophy, working with leading service providers to have a support system at the ready for customers whenever needed.
The recent launch of Pratt & Whitney’s enhanced customer portal, EngineWise® Connect, demonstrates the company’s investment in digital technology, operational efficiency and the customer experience. The portal’s intuitive user interface provides digital dashboards and tools to collaborate and stay up to speed on pertinent information. With access to real-time engine health monitoring, automated alerts and notifications, streamlined technical publications and other resources, the portal will help customers optimize engine and fleet performance to keep their operations running smoothly.
Earlier this year Pratt & Whitney’s China Customer Training Center (CCTC), which will celebrate its 20th anniversary next year, successfully passed a joint training capability assessment organized by the Flight Standards Department of Civil Aviation Administration of China (CAAC), making it the first CAAC Part-147 approved aircraft engine type maintenance and repair training organization in China. Pratt & Whitney continues to develop training offerings, including courses on EngineWise data analytics, engine health monitoring and engine fleet management.
“Pratt & Whitney offers a comprehensive, flexible services portfolio to support engines throughout their lifecycle. Services range from long-term fleet management programs to transactional engine overhaul and part repair, LLP solutions, new and used serviceable material programs, engine swaps, a lease engine pool and predictive analytics,” said Matthew Stoner, vice president, Customer Support, Pratt & Whitney. “Pratt & Whitney EngineWise solutions represent our commitment to leveraging technical expertise, fleet data and business intelligence with our customers – so that together, we keep their operations running smoothly and reliably.”
About Pratt & Whitney
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft and helicopter engines, and auxiliary power units. To learn more visit its www.prattwhitney.com.